Return & Refund Policy

Thank you for shopping with NAKED. Your satisfaction is very important to us.

Returns

We accept returns within 30 days from the date you receive your order. To qualify for a return, items must be unused, in their original condition, and returned in the original packaging.

Non-Returnable Items

The following products cannot be returned:

• Gift cards
• Personalized or custom-made items
• Final sale or clearance products

Return Process

If you wish to return an item, please contact our customer service at tchaochris3762@gmail.com within the 30-day return window.

Customers are responsible for the cost of return shipping, except in cases where the item is defective, damaged during shipping, or an incorrect product was sent. Return shipping fees will be calculated and shown at checkout for new orders.

Once we receive your returned item, please allow 2-4 business days for processing and inspection.

Refunds

After we inspect the returned product and approve the return, we will notify you of the refund status. Approved refunds will be issued to the original payment method within 7-10 business days. Actual refund time may vary depending on your payment provider.

Order Cancellations

Orders can be canceled within 12 hours of placement. Please contact us immediately at tchaochris3762@gmail.com if you wish to cancel your order.

Shipping Times

Shipping usually takes between 7-15 business days after order processing.

If you have any questions about our return and refund policy, please reach out to us at tchaochris3762@gmail.com.